Online Community Blog - powered by FeedBurner: "Overarching goals need to be broken down into measurable tasks. Once you know all of the tasks that need to take place for the goal to be met, you have an easy way to see if you are on track to hit your goals for the online community. Here is an example:
If the goal is to get your customers to help each other through online tools. It translates into technology you need in your online community such as Forum/ListServs or file libraries.
To be sure you are meeting your goals you could measure:
How many questions are being asked?
How many responses are being given?
How many files are being shared?
How many files are being downloaded?"
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